Brightway Insurance – The Vance Agency

1073 Willa Springs Dr Unit 2017, Winter Springs, FL 32708, USA

About Brightway Insurance – The Vance Agency

4.5 / 5

from reviews

    Wayne G
    June 03, 2022

    My situation was like many homeowners in South Florida losing their windstorm protection as my current insurance company (Maison) of 12 years decided to no longer write wind coverage in Florida. I received a cancellation notification letter & proceeded to find an agent which led me to Derrick Vance with Brightway Insurance. From the very beginning I was impressed how responsive he was. On 05/25/22, he took my call right away and was very patient in listening to my problem and most knowledgeable of the current insurance crisis in Florida. He requested I send him some important information on my current policy, and he would being working on acquiring me suitable coverage. The very next day he was able to provide me quotes from Citizens insurance which is the company of last resort in Florida but at this point, I was pleased how quickly he expedited my request. In addition, he explained to me it was important to get a current wind mitigation inspection and 4-point home inspection to qualify for any possible rate discounts I could qualify for. On 05/31/22, I was able to get a local inspector out to my home to complete both those inspections and promptly get them to Derrick. That same day, Derrick got back to me to inform me the quote was now lower due to inspections meeting specific requirements. Citizens required some additional documentation on prior claims that verified repairs were completed which I complied with. By 06/01/22, he had the policy contract completed & ready for me to review and sign electronically. I had a few minor questions, and he was very thorough & patient in answering them. I completed my approvals and he informed me the notification would go to my mortgage company to remit payment for the new policy. I’ll close by saying this agent did an outstanding job in satisfying my needs to acquiring me the windstorm coverage I desperately needed and did so in one weeks’ time to complete the entire process. He made it easy and without the stress I expected. I can tell you that not all agents perform in that manner. Thanks Derrick & Brightway!

    Doug Vigliano
    June 23, 2016

    I've dealt w/ Derrick Vance and the Brightway Insurance team in Winter Springs on several occasions, they have successfully executed new policies for both Auto & Homeowner Insurance. Each new policy was done with the utmost professionalism and didn't have one hiccup, in my experience that is very rare. I will continue to patronize this agency because of their dedication to customer service, as well as their consultative approach and sound insurance advice.

    Dee Dee
    November 16, 2017

    Derrick Vance and everyone in that office are amazing! Super knoledgible and professional, great rates, and A+ customer service! They deserve a 10 star rating! I've referred them to all my family and friends and they too have recived nothing but great service from them. They respond so quickly and help you every step of the way. Thanks Mr. Vance for helping this militarily family with insuring our first home! You have customers for life.

    Patricia Colloca Massot
    March 18, 2018

    I was so impressed with the type of service I received by this agency, especially the connection made with the owner Derrick Vance. What a fun and easy way to get insurance for my business. Thank you! You are indeed a super duper awesome agent.

    Jess R
    April 07, 2021

    Horrible experience! I had my policy canceled because the agent didn't submit the paperwork the insurance company needed! This was the 2nd time it got canceled because of him. When I called them to complain they basically told me to go find another agency to help me find new coverage. Nice

    Brightway Insurance – The Vance Agency

    Our Address

    1073 Willa Springs Dr Unit 2017, Winter Springs, FL 32708, USA

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